Frequently asked questions - FAQ

How can I make sure I have completed my order correctly?

After you place your order, you will receive a confirmation email within one hour. If you do not receive it, contact our company's customer service department. In addition, to confirm that your order has been successfully completed, the "Thank you for your order" page should appear after the payment step (step 3).

How much will the shipping cost me?

For orders over € 39 the shipping costs are free for all of Greece. For orders under 39 € the cost for all of Greece is 3 €. The cost can be changed in case of large volume or weight always after consultation with the customer.

Is it safe to place my order online?

Yes, it is completely safe to place an order and pay online. Your personal data is transmitted securely through our system.

Is it safe to use my credit card on the website?

Yes, the data is transferred in SSL encrypted format. Only Ces (Secure E-Commerce) transactions are accepted for payment with Visa and Mastercard. The system will contact the issuing bank for the buyer to approve the payment. When the bank confirms the authenticity, the debit on the card will be processed. Otherwise, the order will be canceled.

I forgot my password, what should I do?

You can retrieve your password easily and simply. Click on the "I forgot my password ..." link, enter the email with which you created your account in our store, and click "Recover". In the next few minutes we will send you instructions for creating a new password.

How many days does it take to deliver an order?

The delivery process can take up to 1-3 working days from the day of execution. In inaccessible areas the delivery can take 1-5 working days.

How can I pay for my order?

You can pay for your order with one of the following Payment Methods:

1. Payment by credit, debit and prepaid cards

2. With COD

3. By Deposit in a bank account of our company

4. With Paypal